Policies & Procedures
SHIPPING AND HANDLING
Shipping and Handling of the merchandise purchased within the continental United States (excluding applicable taxes for CO.). Shipping and handling for Alaska and Hawaii will be adjusted on your master invoice issued by icarestore.org a DBA of WCJ Graphics LLC and a courtesy e-mail will be sent.
Prices subject to change.
$15.00 and under..... $3.00
$15.01 - $30.00........$5.00
$30.01 - $50.00........$8.00
$50.01 - $75.00........$10.00
$75.01 - $100.00......$12.00
$100.01 - $150.00....$15.00
UPS next day, 2nd day and 3rd day shipping and handling will be charged at rates applicable to shipping zip code from icarestore.org warehouse in Colorado. Express shipping and handling charges will be adjusted on your master invoice issued by icarestore.org a DBA of WCJ Graphics LLC and a courtesy e-mail will be sent.
SHIPPING
Shipping carrier is to be decided by icarestore.org a DBA of WCJ Graphics LLC. We commonly use UPS for our preferred shipping method. A physical street address is required for UPS shipping and delivery. We are unable to ship to P.O. Boxes. Other carries may be selected by us if we deem the situation necessary. Alaska and Hawaii are subject to increased shipping rates.
UPS next day, 2nd day and 3rd day shipping and handling will be charged at rates applicable to shipping zip code from the Colorado based warehouse of icarestore.org a DBA of WCJ Graphics LLC. Express shipping and handling charges will be adjusted on your master invoice issued by icarestore.org a DBA of WCJ Graphics LLC and a courtesy e-mail will be sent.
RETURNS
You may return most new, unopened items sold and fulfilled by icarestore.org a DBA of WCJ Graphics LLC within 30 days of delivery for a full refund. We'll pay the return shipping costs only if it was the error of icarestore.org a DBA of WCJ Graphics LLC If the returned item is found to not be the error of Wisecracks and Jack LLC, all shipping costs for the returned item will be deducted from your refund. Please note that all returns to icarestore.org a DBA of WCJ Graphics LLC must include the proof of purchase and also be accompanied by the original pack list / invoice. Products returned for exchange must be returned postage paid, in new condition, sealed in the original packaging, and must include all tags intact and attached and all other accessories. All returns must be received within 30 days of the original invoice date.
HOLIDAY RETURN POLICY
Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays.
Items shipped between November 1, 2009 and December 31, 2009 may be returned until January 31, 2010 for a full refund, subject to our other returns restrictions listed above. icarestore.org a DBA of WCJ Graphics LLC can only guarantee delivery of packages by ground if ordered by December 16, 2009 and next day shipping if ordered by December 19, 2009.
REFUNDS
Most refunds are processed within four to six weeks from the returned item(s) date of receipt to our warehouse. This reflects the time allotted for processing the request. All refund requests will be processed and reflected on the credit card statement within 5 to 10 business days of the formal request issued by icarestore.org a DBA of WCJ Graphics LLC to the credit card agency on file.
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Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: Can not be returned for refund.
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If any item(s) from an order was received as a FREE gift or tool; the item is not refundable for monetary compensation of any kind.
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If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount above the promotional offer, as these discounts were deducted from the original purchase amount.
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Shipping and handling charges are not refundable.
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All apparel, hats and accessories: 30 days with proof of purchase and accompanied by the original pack list / invoice.
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Apparel and Hats: Merchandise must be unworn, with tickets attached.
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Electronics: Not returnable or refundable for cash, except in states where required by law. Electric components are individually inspected prior to packaging of merchandise. LED battery security tab is inspected to be in place at the time of shipping/packaging and is to be removed by customer only.
Here are a few simple steps to package and return your item(s)
- Call 1-877-281-4675 to request a return slip and RMA number from icarestore.org a DBA of WCJ Graphics LLC
- Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip another form of purchase needs to be provided.
- Affix the shipping label to the outside of the box.
- Drop of box with label attached at a UPS Shipping Center. To find the closest drop-off location near you go to ups.com or call the number located on your shipping label to arrange a pick up at your home or office.
- Please note that return mailing labels obtained from Customer Service are valid for domestic returns only. In addition, if you use a mailing label provided by Customer Service and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
iDonate™ REFUNDS
iDonate™ transactions are non-refundable through the iCareStore dba of WCJ Graphics. Such Transaction are the responsibility of the Organization each transaction has been processes and distrubted to per your authorization.
For further information please contact
the WCJ Graphics' Customer Service Department
(303) 376-6278 / (877) 281-4675
Trademark and Copyrights
Content © 2008 WCJ Graphics LLC. All Rights Reserved. The content represented in text and images are the property of WCJ Graphics LLC and are published for WCJ Graphics LLC. All elements within this website are intellectual property of WCJ Graphics LLC and may not be reproduced, duplicated, distributed or used in any other media unless approved in writing and signed by authorized representative with WCJ Graphics LLC. For additional information please contact our offices at the number below:
WCJ GRAPHICS LLC
Toll Free: (877) 281-4675
Denver Metro: (303) 376-6378
Mailing address:
3879 E-120th Ave, #89
Thornton, CO 80233-1658
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